Refund policy

Returns and Exchanges

Domestic Returns

We offer free returns on all items shipped within the United States. Items must be new, unused, with tags attached, and in their original packaging.

Returns are accepted within 30 days of shipment. Once we receive your return, it may take up to 5 business days to process your refund and up to 10 business days for your financial institution to credit your account.

Refunds will be issued to the original form of payment.

Return Procedure

To return an item, please contact us at Support@BonnieKelly.shop before shipping your item. We will provide a return address and other instructions. Returns will not be accepted without prior approval.

International Returns

Bonnie Kelly does not offer prepaid return labels for international orders. All international sales are final. Please contact Support@BonnieKelly.shop for further assistance.

Exchanges

Bonnie Kelly does not offer direct exchanges. If you require an exchange, please follow the return process for the original item and place a new order for the desired item.

Damaged or Defective Items

We are not responsible for the quality of our products. If the item you received is damaged, defective or incorrect, please contact us immediately at Support@BonnieKelly.shop with your order number and photos of the problem. We will evaluate the situation and provide a solution.

Non-Returnable Items

The following items cannot be returned:

Sale items

Gift cards

Personalized or customized products

Refunds

Once we receive and review your return, we will notify you if your refund has been approved. If the refund is approved, we will refund the funds to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Support@BonnieKelly.shop.