Your Questions, Answered
Your question has been answered
How much does shipping cost? Shipping is free within the United States with no minimum order. Shipping costs for international orders will be calculated at checkout based on the destination and selected service.
How long will it take for me to receive my order?
Orders will be processed within 1-2 business days. Shipping times vary based on location and selected shipping method.
Do you ship internationally?
Yes, we do. Costs and shipping times depend on the country of destination.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number to track your shipment in real time.
Are there any taxes or fees for international orders?
Taxes and fees depend on the country of destination and are the responsibility of the buyer.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition, unused, and in their original packaging.
How do I request a return?
For returns, please contact us at sales@meschofficial.com before sending your package. Returns will not be accepted without prior approval.
Can I exchange my item?
Yes, you can exchange your item within 30 days of purchase, subject to availability.
Do you offer free returns?
Yes, we offer free returns within the United States. For international returns, the return shipping costs are the responsibility of the customer.
Can I return a personalized item?
We do not currently accept returns or exchanges on personalized items.
Orders and Payments
What currency is used on the site?
All prices are in US dollars (USD).
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
Can I pay in installments?
Yes, we offer installment payments through Shop Pay and Afterpay, subject to approval at checkout.
How do I know if my order has been confirmed?
Once your order is complete, you will receive an email confirmation.
Can I cancel or modify my order after I place it?
Orders are processed immediately. Please contact us as soon as possible if you have any changes.
Product Care
What materials are your products made of?
Our bags are made from premium Argentinian leather, known for its durability and luxurious feel. We also use Panama canvas, a tough fabric from Argentina, and the bags are lined with fabric inside for added protection. Each material is chosen based on its quality and sustainability.
How do I care for my Bonnie Kelly bag?
To extend the life of your bag, avoid prolonged exposure to sunlight, humidity, and contact with liquids or oils. Wipe with a soft, dry cloth.
Do MESCH bags scratch easily?
Our leather is durable, but it may show marks after a period of use. We recommend that you place your bag in a dust bag when you are not using it.
Customization
Can I customize my Bonnie Kelly bag?
Yes, we currently offer customization services for some of our bags. Please contact Support@BonnieKelly.shop to learn more about available options and how to personalize your bag.
Warranty & Repairs
Do your products come with a warranty?
Yes, our products come with a 6-month warranty against manufacturing defects.
Do you offer repairs?
Currently we do not offer repairs.
Gift Cards
Do you offer gift cards?
Yes, we offer digital gift cards in a variety of denominations.
Can I use gift cards for online purchases?
Yes, our gift cards can only be used in our online store.
For more information, please contact Support@BonnieKelly.shop.